JET is the dealer brand in the UK and is known for a number of special qualities:
Friendly service – we aim for excellence in customer service and site standards throughout our network. Because we understand how important these things are to our Dealers, we have a programme of support specially designed to help them succeed. We have an annual Aim4Success awards, see 2011 awards, which recognise our JET dealer’s commitment to offering a friendly and efficient service in the local community. It compares service stations from across the country in terms of their customer care and staff communication plus other elements. The Dealer can then earn up to £2,000 for their staff.
Local presence, global figure – we are proud to be part of the community so much so that most Jet customers do not realise how big we really are! As part of a multi-national energy company Phillips 66, we use the resources available to us to support our dealers in delivering the high standards of safety and environmental support their customers and neighbours deserve. We don’t just supply service stations. JET’s network of distributors delivers kerosene, gasoil, diesel and LPG directly to the domestic, farming and light industry markets. Our Aviation business provides fuel to airlines in UK airports, ensuring aircraft are refuelled efficiently and safely using our modern refuelling tankers. Our Marine business supplies premier marine fuels to seagoing vessels at port in the UK via road, barge or pipeline.
Human Touch – JET Dealers are given a personal support team; from Territory Managers to Pricing support, you’ll talk to real people who take a real interest in your business. We operate an 'open door' policy, which means that you can talk to anyone in the company, however senior, about your business. Unlike some companies, you’ll find our managers have plenty of practical expertise that they’re keen to share. Many of them have worked within different areas of our business such as terminal operations and fuel supply groups. This means they really understand the business and how it works.
Value – JET customers expect good value for their money, we help our Dealers to deliver on that expectation. Our pricing support team have all the information you need at their fingertips. You can expect pricing advice is always personalised, you will receive quick decision-making, and a same day response phone call.
Brand Strength – The JET brand has a strong identity in the UK, where customers associate the distinctive blue and yellow sign with low-priced, friendly and local forecourt services. For Dealers too, JET has a strong image. Dealers tell us that it’s our unique working relationship, our sense of fairness and integrity, our distribution service and our supply agreement that they like in particular. All these are qualities that lie at the very heart of our organisation. Our Marketing Business was named as Warwickshire Employer of Choice in 2006, 2007 and 2008 for creating an 'exceptional working environment where trust and flexibility create a dynamic organisation'.
Distribution – Fuel is at the heart of your business – and ours, too. So when our Dealers place an order we move heaven and earth to get it to them, safely and on time. Our team of customer-focused representatives is waiting to take that call. JET distributes fuel to its service stations from regional terminals, so you’re never far from a depot. You can be sure of a friendly helpful service from our team.
Listening to our Dealers – JET has the best Dealer forum: its Joint Marketing Council. We were the first to introduce this concept and our competitors have never been able to match its effectiveness. The JET Joint Marketing Council provides a forum for Dealers to network with others and to voice their opinions to JET’s management. As well as electing councillors to represent Dealers in their area, the Council organises biennial conferences, regular meetings and valuable business presentations. The Joint Marketing Council is a way of pooling knowledge and linking dealers together from every part of the country. As one Dealer puts it, 'We’re all trying to do the same thing, so if someone comes forward with a better way of doing something, we can share it as best practice. There are people in the group with 30 or 40 sites, some also have other oil company branded sites. Through the Council we can learn what the others do.'
24 hour Online Support – We know how hard our Dealers work, which is why we set up an extanet site call CPNet, supplied free to all Dealers. CPNet provides a complete business support package that you can access any time, 24 hours a day, enabling you to view and print:
Accounts: invoices, payments, pricing and direct debit notices.
Order and volumes uplifted
Up-to-date news and information relevant to the industry
Joint Marketing Council minutes
MSDS Emergency procedures
If you share these qualities, we’d love you to join our team! Call us on 01926 404438 for more information, or send us an email.
See our latest Sales Brochure
Read and listen to comments from some of our Dealers who have joined the Jet network.